🗣️ Communicate to Build Trust
You may think it's too much communication, but more often than not, you are under-communicating, and you should articulate your thinking process more.
Recently, I went to the dentist. While they were doing their job, I started thinking how their communication (actually, lack of it) made my mind wander. I was feeling curious to know what they were doing and why. But there was just silence and some minimal communication between the doctor and the assistant.
I started going through the memories of all my previous experiences with dentists. And the best doctor by far was the one who was explaining what she was doing, why, and the alternatives’ pros and cons. I felt like she was the expert and knew what she was doing. I felt like I’d learned something new. I felt I could trust her judgement and recommendations.
Of course, I understand that every dentist I’ve seen was an expert. But my heart and mind always come back to that one person who was over-communicating. She was a teacher by nature and such a communication method builds trust.
The same mechanism works in a work setting. As an expert, you are making a lot of decisions. Some of them are without any tangible data. However, as an expert, you have a judgment. If you want your colleagues to trust your judgement, share your thinking process. This is a great way to build trust with your team members and stakeholders.
🏴☠️ My content
🎙️ New podcast episode
#26 - Collaboration Secrets, Building Trust, and AI Problems with Dacheng Cheng.
Dacheng is a senior Front-End Engineer @ Amazon. We talk about:
His career and entrepreneurship journey;
Enterprise UX insights;
Computer literacy in different generations;
AI tools’ problems and potential;
Collaboration between Designers and Engineers;
Building trust with and without data;
and much more. Enjoy 👍
Listen/watch here: Youtube, Apple, Spotify.
🔗 Cool finds
This week all links are AI-related 🤦♂️. In my defence, these are getting more and more
disturbing absorbing. Of course, I am not going into the AI news space, but if something catches my attention, I’ll be sharing it with you here.
The new rage last week - Auto-GPT. Open-source experiment to showcase more advanced possibilities. Some say it’s the most impressive example to date. It’s developer-facing (for now), but you can take a look at the demo video. It’s time to start brainstorming how you can get rich 😆. Auto-GPT Github.
A new website that allows you to configure and deploy Autonomous AI agents. Name your custom AI and have it embark on any goal imaginable. It will attempt to reach the goal by thinking of tasks to do, executing them, and learning from the results”. Try playing with this new GPT. AgentGPT.
Fascinating, concerning, and promising discussion of several tech experts exploring new opportunities and troubles that we should expect from the AI tools advancements. A lot of new opportunities will arise for entrepreneurs and creatives, and some professions and businesses are at risk (more than you think). I really liked the example with “custom” versions of the Bond movies where each person could choose their own actors to feature. The conversation is so good, I am going to re-watch it. Youtube.
AI-generated images are improving exponentially. A new illustrative example which caught my eye - prompt: “Catholic Pope Francis wearing Balenciaga puffy jacket in drill rap music video, throwing up gang signs with hands, …” I’d sympathize more with a Pope with this kind of fashion style 😎. Twitter.
Another example of experimentation with AI voice trainers and lip flap technology. Imagine what will be possible in 1, 5, or 10 years. It will be impossible to tell what’s real and what’s not. PS It kind of made me want to re-watch the Matrix trilogy 😆 Ice Ice Matrix
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